Brent Higgs
409-336690 Marshall Road, Abbotsford, BC V2S 1L2
604-746-3394 brent@brenthiggs.com
Customer Service Representative
Summary of Skills and Qualifications
- Over 8 years of Customer Service and Sales experience.
- People oriented; exceptional customer service skills and pleasant phone manner
- Proficient in; Microsoft Office Suit, Windows XP, Vista and Windows 7
- Demonstrates ability to work effectively with all individuals from diverse backgrounds
- Strong organizational skills with systematic approach to accomplishing tasks
- Confident strategic thinker and problem solver; well suited to a fast paced environment
- Co-operative and flexible with the ability to work independently or well wi9th others
- Hardworking, eager and punctual
Relevant Skills and Experience
- Extensive experience in general customer service procedures
- Experience in sales at the retail level
- Worked as a bonded data entry operator for a financial institution
- Familiar with order taking processes and procedures
- Natural ability to put customers at ease by acknowledging their needs fo explanation and information regarding product knowledge
- Consistently and accurately processed cash, debit and credit transactions and confidently handled large amounts of cash on a daily basis
- Helpful, patient and courteous with customers
Employment History
Customer Service Representative
British Columbia Lottery Corporation, Abbotsford, BC
IT/Tech Support/Project Coordinator/Customer Service Representative
CJB Restoration Services Ltd, Abbotsford, BC
IT/Tech Support/Customer Service Representative
Langara College Continuing Studies, Vancouver, BC
Owner/Operator
Brent Dynamics, New Westminster / Abbotsford, BC
Recycling Technician
Regional Recycling, Abbotsford, BC
Education and Training
Bookkeeping/Database Design , Langara College, Vancouver, BC
High School Diploma, New Westminster Secondary School, New Westminster, BC
References Available upon Request